Vonage-Info.com Blog

Have a question about Vonage or VoIP? Contact us and we'll do our best to answer your question. Due to volume, we aren't able to respond to every question, but we answer as many as we can!

Introducing Vonage ExtensionsTM

July 27th, 2011

With Vonage Extensions you can extend the benefit of the same money-saving rates of your Vonage home calling plan to any phone, even mobiles, for no extra charge. Vonage Extensions is included with every Vonage calling plan, and allows you to register for free one non-Vonage telephone number (like your mobile phone) to your Vonage plan.

Your Vonage Extensions phone will have the same calling plan as your Vonage home calling plan, so you can make calls just like you would from your Vonage home line. As an added bonus, if you have one of the international plans, like Vonage World or World Premium Unlimited, you can enjoy unlimited1 international calling from your mobile phone extension to all of the unlimited1 calling countries available under the plans.

Does the person you call have to be on the Internet when you call?

July 5th, 2011

Q:  Does the person you call have to be on the Internet when you call?

A: No, they do not.  With Vonage you can call people just like you would if you were calling from a regular phone.  The person you’re calling does not need to have any special equipment, or be on the Internet when you call.  They will pick up their usual phone to receive your call, and won’t notice any difference between Vonage and a landline connection.

Does the U.S. & Canada 300 plan include 300 inbound minutes a month?

June 28th, 2011

Q:  Does the U.S. & Canada 300 plan include 300 inbound minutes a month?

A: You actually get unlimited inbound and Vonage-to-Vonage minutes with the U.S. & Canada 300 plan. The “300″ in the name refers to how many minutes of outbound calls you can make a month.

U.S. & Canada 300 includes 300 minutes per month of outbound local and long distance home phone service across U.S., Canada and Puerto Rico (and just 5¢ for each additional minute).  You can call both mobile and landlines with your minutes.  And at just $11.99 per month (plus taxes & fees), you’ll probably be saving money over your current phone service.

Do I have to leave my computer on for Vonage to work?

June 20th, 2011

Q:  Do I have to leave my computer on for Vonage to work?

A: Absolutely not.  Vonage operates independently from your computer, so whether it is on or not doesn’t affect Vonage service. You use Vonage just like you would a regular phone service–pick up the phone and dial.  The people you’re calling won’t notice a difference between Vonage and a typical landline connection.

In order for Vonage to work, you will need high speed internet like DSL or cable, a Vonage phone adapter and a touch tone phone.  For more information about Vonage, please see our How Vonage Works section.

Announcing new World Premium Unlimited plan

April 19th, 2011

Effective today, Vonage is announcing a new plan – World Premium Unlimited.  With World Premium Unlimited you can enjoy unlimited1 calling to more than 80 countries, including India, Mexico, China, Puerto Rico, France, Russia, U.K. and Canada, for just  $54.99 per month (plus taxes & fees). It also includes unlimited1 calling to mobile phones in 40 countries and territories including India, Mexico, Colombia, and the United Kingdom.  You get all of this, plus unlimited incoming and Vonage-to-Vonage calls, and unlimited readable voicemail transcriptions sent via text and email .  To learn more about the World Premium Unlimited plan and what it offers, see our World Premium Unlimited product page.  To compare World Premium Unlimited to Vonage World, take a look at our comparison chart.