Q:  Will Vonage work if the power goes out?

A: Vonage requires a high speed internet connection to function, and if the power goes out your modem/router (which uses electricity) will stop working, thus interrupting Vonage service.  If you’d like to be uber-prepared, you can purchase a backup power supply.  This is commonly referred to as a Uninterruptible Power Supply (UPS), and you can usually pick one up at your local electronics stores.

An easier way to deal with a potential power outage is to use Vonage’s Network Availability Number service.  This is a backup number that Vonage will automatically forward your calls to in case your internet connection is interrupted.  If you have a mobile phone, you can have your calls forwarded to it and you won’t have to worry about missing a call.  You can set up your Network Availability Number in your Vonage Online account, which is an included feature for Vonage customers.

Q:  How does Vonage work with existing equipment?  Do I have an IP termination box that then does an conversion to my existing analog cordless phones, or do I need special phones?

A: You don’t need any fancy equipment to use Vonage.  All you need is a high speed internet connection (DSL or Cable), a phone and the Vonage adapter.  Your existing “analog” cordless phones will work just fine with Vonage.  Vonage will send you the Vonage adapter, which comes with full color instructions and a Quick Start Guide.  It’s easy to setup, and should take about 10-15 minutes of your time.   To learn more about the Vonage setup, please see our section on how Vonage works.