How Vonage Works Overview

Vonage connects your existing phone to the Internet for clear, crisp phone calls. With the Vonage phone adapter you'll convert sound into data. This data is sent over a high-speed Internet connection and then converted back into sound. The Vonage Phone Adapter is small and portable, so you can take it with you when you travel and get the same Vonage service and savings on the road. The people you're calling will never know the difference between a Vonage connection and a typical landline connection. The voice quality is the same - the only difference is how much money you'll save with Vonage!

Learn more about Vonage in our FAQ

Requirements

  • A high-speed Internet connection - Cable or DSL
  • Vonage Phone Adapter - free with purchase
  • A touch tone phone - cordless and corded both work

What is Vonage Visual Voicemail®?

With Vonage Visual Voicemail®, the voicemails you receive are transcribed into text you can read. Then they're delivered to you via email or sent in text format to your phone. Save time and be instantly notified of any message you receive!

Learn about more cool included features

More questions?
Call 800-705-5042


HIGH SPEED INTERNET REQUIRED. *VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

**Excludes certain call types such as calls to cell phones depending on the destination. Destinations subject to change.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

Get peace of mind with our 30-Day Money-Back Guarantee offer! We offer a 30-day Money Back Guarantee ("MBG") if you terminate your service within 30 days from the date of your order. Your Order Date is the date you order service or the date we successfully process your payment, whichever is later. The MBG applies to the first line only and covers the monthly charge, taxes and any shipping or activation fees. Additional lines are not eligible. Our MBG does not cover any charges for international calls or usage outside of your service plan, calls to Vonage toll free numbers, any monthly charge for ExtensionsTM and features or services not expressly included in your monthly plan fee. In addition, not all of the taxes that you paid may be refundable.If you purchased your adapter from a retail provider, you can return your adapter only to that retailer pursuant to their return policy. Vonage does not refund the price of adapters purchased from retail providers under its Money Back Guarantee.

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Countries and Territories included

Andorra
Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Brunei (m)
Bulgaria
Canada(m)
Chile
China(m)
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Estonia
Finland
France
Georgia
Germany
Greece
Guadeloupe
Guam(m)
Hong Kong(m)
Hungary
Iceland
India(m)
Indonesia
Iraq
Ireland
Israel
Italy
Japan
Latvia
Luxembourg
Macau(m)
Malaysia(m)
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico(m)
Romania
Russia
Saipan(m)
San Marino(m)
Singapore(m)
Slovakia
Slovenia
South Africa
South Korea -Now Included! (m)
Spain
Sweden
Switzerland
Taiwan
Thailand(m)
Turkey
U.S. Virgin Islands(m)
United Kingdom
United States(m)
Zambia

(m) Calls to mobile phones included

250 Minutes to call mobiles in:

  • Australia (m)
  • Austria (m)
  • Bahrain (m)
  • Bangladesh (m)
  • Belgium (m)
  • Brazil (m)
  • Cambodia (m)
  • Chile (m)
  • Colombia (m)
  • Costa Rica (m)
  • Cyprus (m)
  • Czech Republic (m)
  • Denmark (m)
  • Dominican Republic (m)
  • Egypt (m)
  • Finland (m)
  • France (m)
  • Germany (m)
  • Greece (m)
  • Hungary (m)
  • Iceland (m)
  • Indonesia (m)
  • Ireland (m)
  • Israel (m)
  • Italy (m)
  • Kenya (m)
  • Kuwait (m)
  • Laos (m)
  • Lithuania (m)
  • Mexico (m)
  • Netherlands (m)
  • New Zealand (m)
  • Norway (m)
  • Pakistan (m)
  • Poland (m)
  • Portugal (m)
  • Romania (m)
  • Russia (m)
  • Slovenia (m)
  • Spain (m)
  • Sweden (m)
  • Switzerland (m)
  • United Kingdom (m)
  • Uruguay(m)

And mobiles and landlines in:

  • Bangladesh (m)
  • Cambodia (m)
  • Costa Rica (m)
  • Egypt (m)
  • Kenya (m)
  • Kuwait (m)
  • Laos (m)
  • Lithuania (m)
  • Uruguay (m)

We ship the Vonage Box outside the U.S. to these countries:

Shipping Fees for each country are shown to the right of the country

Argentina$34.99
Australia$19.99
Brazil$54.99
Colombia$19.99
Costa Rica$19.99
Dominican Republic$14.99
France$19.99
Germany$19.99
Hong Kong$14.99
Ireland$19.99
Israel$19.99
Italy$19.99
Japan$14.99
Mexico$24.99
Netherlands$19.99
New Zealand$24.99
Peru$24.99
Philippines$19.99
Singapore$14.99
South Africa$19.99
South Korea$19.99
Spain$24.99
Taiwan$14.99
Venezuela$19.99

Vonage World Plus Latin America 100 countries

With Vonage World Plus Latin America 100, you get unlimited1 calling to all the countries in the Vonage World® plan, plus 100 minutes to call landlines and mobiles listed in the table below.

After you use your 100 minutes, you still get great savings; rollover each country to see the rates.

Mobile Countries
Argentina Guatemala
Bolivia Honduras
Brazil Mexico
Chile Nicaragua
Colombia Paraguay
Costa Rica Peru
Dominican Republic Uruguay
Ecuador Venezuela
El Salvador  
 
Landline Countries
Bolivia
Costa Rica
Ecuador
El Salvador
Guatemala
Honduras
Nicaragua
Paraguay
Uruguay

What is Vonage Extensions® and how do I use it?

Extensions® is a feature of Vonage service that allows you to associate one non-Vonage telephone number to each of your Vonage lines. You can enjoy the same low rates as your Vonage home calling plan from your mobile phone or any other line at no extra charge. As an added bonus, if you have Vonage World you can enjoy unlimited1 international calling from your associated mobile phone. You can also add a second Extensions® line to your Vonage World plan for only $4.99/mo (plus tax).