Common Questions About Vonage

Can I keep my current phone number with Vonage?

Yes, you can! During the Vonage World (and Vonage Lite) signup process you’ll be asked if you want to transfer your phone number over to Vonage (when available). If so, Vonage will initiate a number transfer for you. The number transfer usually takes about 10 business days, and Vonage will issue a temporary number in the interim so you can start using Vonage right away. You should keep your existing phone service and phone number until the transfer is final. If you’re curious and want to know what the status of the transfer is, you can easily check via the Vonage Online account you’ll receive once you’re a Vonage customer.

What countries are included in the Vonage World calling plan?

Over 60 countries are covered, including India, Mexico, China, France, the U.K. and Canada.
See the complete list of included countries

Can I still use a fax machine with Vonage?

Yes, you can still use your fax machine with Vonage. If you sign up for a residential plan, such as Vonage World or Vonage Lite, you’ll be using a single phone line for making calls and receiving/sending faxes. This will work the same way it does with a traditional phone line that has both a fax and phone on it. When you’re talking on the phone you won’t be able to send or receive faxes. When you’re sending or receive faxes you won’t be able to make or receive calls. This works fine for most people, especially if you only fax occassionally.
Read complete fax FAQ

How much money can I save with Vonage?

Most customers save at least hundreds of dollars a year by switching to Vonage from a traditional phone service. If your current phone bill is $50 a month, you'll save $360 a year with Vonage. And if you make international calls you can save even more!
Find out how much you'll save

How does Vonage work?

With Vonage, all you need is a high speed Internet connection, a Vonage phone adapter and a touch-tone phone to start making calls. You donít need a computer or any other devices. The people you call wonít notice any difference between Vonage and a regular landline. The experience and sound quality are exactly the same - the only difference will be the money you save. Just sign up, plug in and call!
Learn more about how Vonage works

How will I know if I have a fast enough internet connection?

If you're concerned about the speed of your Internet service, use our handy Check Your Internet Connection tool to see if your current Internet connection will work with Vonage.
Check your Internet connection speed

Can I manage my Vonage account online?

Yes, you can! Once you're a Vonage customer you'll have access to Vonage Online, a great tool for making changes to your service and account information. You can even check your voicemail from the Internet!
See our Tutorials to learn more

What type of plans does Vonage offer?

Vonage provides a variety of phone plans for both Residential and Business needs. Home plans include Vonage World and Vonage Pro. If you have a business and are interested in office plans, Small Business Premium or Small Business Basic should fit your needs.