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Vonage-Info.com
Vonage-Info.com is the leading independent source for all you want to know about Vonage. We're here to provide the most up-to-date information, tools and tutorials about Vonage and VoIP. Our site also features a regular series of answers to reader questions. Or you can start saving right now with Vonage's best deals, Vonage World or World Premium Unlimited, or its lowest price plan, U.S. & Canada 300.
Common Questions About Vonage
Recent Reader Questions
Can I keep my current phone number with Vonage?
Yes, you can! During the Vonage World (and U.S. & Canada 300) signup process you’ll be asked if you want to transfer your phone number over to Vonage (when available). If so, Vonage will initiate a number transfer for you. The number transfer usually takes about 10 business days, and Vonage will issue a temporary number in the interim so you can start using Vonage right away. You should keep your existing phone service and phone number until the transfer is final. If you’re curious and want to know what the status of the transfer is, you can easily check via the Vonage Online account you’ll receive once you’re a Vonage customer.
What countries are included in the Vonage World calling plan?
Over 60 countries are covered, including India, Mexico, China, France, the U.K. and Canada.
See the complete list of included countries
What countries are included in the World Premium Unlimited plan?
Over 80 countries are covered, including India, Mexico, China, Puerto Rico, France, Russia, U.K. and Canada. It also includes unlimited1 calling to mobile phones in 40 countries including Mexico, Colombia, and the United Kingdom
See the complete list of included countries
Can I still use a fax machine with Vonage?
Yes, you can still use your fax machine with Vonage. If you sign up for a residential plan, such as Vonage World or U.S. & Canada 300, you’ll be using a single phone line for making calls and receiving/sending faxes. This will work the same way it does with a traditional phone line that has both a fax and phone on it. When you’re talking on the phone you won’t be able to send or receive faxes. When you’re sending or receive faxes you won’t be able to make or receive calls. This works fine for most people, especially if you only fax occassionally.
Read complete fax FAQ
How does Vonage work?
With Vonage, all you need is a high speed Internet connection, a Vonage phone adapter and a touch-tone phone to start making calls. You don't need a computer or any other devices. The people you call won't notice any difference between Vonage and a regular landline. The experience and sound quality are exactly the same - the only difference will be the money you save. Just sign up, plug in and call!
Learn more about how Vonage works
How will I know if I have a fast enough internet connection?
If you're concerned about the speed of your Internet service, use our handy Check Your Internet Connection tool to see if your current Internet connection will work with Vonage.
Check your Internet connection speed
Can I manage my Vonage account online?
Yes, you can! Once you're a Vonage customer you'll have access to Vonage Online, a great tool for making changes to your service and account information. You can even check your voicemail from the Internet!
See our Tutorials to learn more
Introducing Vonage ExtensionsTM
With Vonage Extensions you can extend the benefit of the same money-saving rates of your Vonage home calling plan to any phone, even mobiles, for no extra charge. Vonage Extensions is included with every Vonage calling plan, and allows you to register for free one non-Vonage telephone number (like your mobile phone) to your Vonage plan.
Your Vonage Extensions phone will have the same [...]
Does the person you call have to be on the Internet when you call?
Q: Does the person you call have to be on the Internet when you call?
A: No, they do not. With Vonage you can call people just like you would if you were calling from a regular phone. The person you’re calling does not need to have any special equipment, or be on the Internet when [...]
Does the U.S. & Canada 300 plan include 300 inbound minutes a month?
Q: Does the U.S. & Canada 300 plan include 300 inbound minutes a month?
A: You actually get unlimited inbound and Vonage-to-Vonage minutes with the U.S. & Canada 300 plan. The “300″ in the name refers to how many minutes of outbound calls you can make a month.
U.S. & Canada 300 includes 300 minutes per month of [...]
Do I have to leave my computer on for Vonage to work?
Q: Do I have to leave my computer on for Vonage to work?
A: Absolutely not. Vonage operates independently from your computer, so whether it is on or not doesn’t affect Vonage service. You use Vonage just like you would a regular phone service–pick up the phone and dial. The people you’re calling won’t notice a difference between [...]
What type of plans does Vonage offer?
Vonage provides a variety of phone plans for both Residential and Business needs. Home plans include Vonage World and Vonage Pro. If you have a business and are interested in office plans, Small Business Premium or Small Business Basic should fit your needs.